Payment Policy

1. General

This Payment Policy applies to all purchases made on www.mysecretsanta.shop and forms part of our Terms and Conditions. By placing an order, you agree to comply with the following payment terms and conditions.

All customers must ensure that their payment details are accurate and valid at the time of purchase. My Secret Santa reserves the right to refuse or cancel any order if fraudulent, unauthorized, or illegal activity is suspected.

 

2. Accepted Payment Methods

My Secret Santa accepts all major international and domestic payment methods.

We currently support the following payment options:

 

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

All payments are securely processed through trusted third-party payment gateways that comply with the latest PCI DSS (Payment Card Industry Data Security Standard) requirements.

We do not store your full credit card information on our servers. All sensitive data is encrypted and transmitted securely between your browser and our payment processors.

 

 

3. Currency and Pricing

All prices displayed on our website are shown in the customer’s selected currency and are exclusive of any applicable VAT, customs duties, or import taxes.

The customer is solely responsible for paying any additional fees charged by banks, credit card providers, or local tax authorities.

If your payment method uses a different currency, your bank or payment provider may automatically convert the transaction using their own exchange rate and fees. My Secret Santa is not responsible for currency conversion costs or foreign transaction fees applied by your financial institution.

 

 

4. Authorization and Order Confirmation

When you place an order, you authorize My Secret Santa to charge your selected payment method for the total amount of the order, including shipping fees and applicable taxes or duties.

Upon successful payment, you will receive an email confirmation summarizing your order details.

In rare cases, if your payment cannot be verified or processed, your order will be placed on hold, and our support team may contact you to verify payment details before shipment.

 

 

5. Fraud Prevention

To protect our customers and prevent fraud, My Secret Santa uses advanced verification systems and security measures to detect unauthorized or suspicious transactions.

We reserve the right to:

  • Request additional verification or identification from customers before processing certain orders.

  • Cancel or decline orders that appear fraudulent, incomplete, or violate our Terms of Service.

  • Block accounts or IP addresses associated with fraudulent activity.

Any attempt to commit fraud will be reported to the appropriate legal authorities.

 

 

6. Payment Security

My Secret Santa takes payment security seriously. Our website uses industry-standard SSL encryption to ensure that your payment details remain private and protected.

All transactions are processed through reputable payment processors that maintain full PCI compliance and employ tokenization to secure cardholder data.

We do not have access to, nor do we store, your complete payment information.

 

 

7. Taxes, Duties, and Additional Fees

All prices on our website are displayed exclusive of VAT or import duties.

Customers located outside the United States, including those within the European Union, are responsible for paying any applicable local VAT, customs duties, or import taxes upon delivery.

My Secret Santa is not responsible for these additional costs or any delays caused by customs authorities.

 

 

8. Declined Payments and Errors

If a payment is declined, please verify that:

  • Your card information is correct.

  • Your card has sufficient funds.

  • Your card issuer or bank has authorized the transaction.

In case of persistent issues, contact your card provider for assistance or use an alternative payment method.

My Secret Santa is not responsible for delays in processing caused by your financial institution.

 

 

9. Refunds and Payment Reversals

Refunds are issued according to our Return & Refund Policy. Approved refunds will be credited to the original payment method used during checkout within 7 business days after confirmation.

My Secret Santa does not issue refunds to alternate cards, accounts, or payment methods.

In case of disputes regarding charges, customers must first contact our support team at info@mysecretsanta.shop before initiating a chargeback with their bank or payment provider.

Unauthorized chargebacks or false claims will be treated as fraud and may result in account termination and legal action.

 

 

10. Payment Disputes

If you believe that an unauthorized or incorrect charge has been made to your account, please notify us immediately at info@mysecretsanta.shop.

We will investigate the matter promptly and, if applicable, process a correction or refund.

 

 

11. Promotions and Discounts

Occasionally, My Secret Santa may offer promotional codes, discounts, or limited-time offers. These are valid only under the specific terms communicated at the time of issuance.

Promotional discounts cannot be combined with other offers, applied retroactively to previous orders, or redeemed for cash.

 

 

12. Governing Law

This Payment Policy, along with all financial transactions on www.mysecretsanta.shop, is governed by the laws of the State of Wyoming, United States.

Any disputes related to payments, refunds, or chargebacks shall fall under the exclusive jurisdiction of the courts of Wyoming, USA.

 

 

13. Contact Information

For any questions or concerns regarding payments or billing, please contact us:

Email: info@mysecretsanta.shop

Phone: +1 307 400 8272


We aim to respond to all payment-related inquiries within 24–48 hours.